Lou’s embroidery

Orders will be sent asap if they are items already made up or don’t require additional embroidery.

You should expect to receive your order within 2-3 weeks or 3-5 working days if the item is ready to send

Items that are made to order (this will be stated in the description of the item whether it’s a item ready to send or made to order) take up to 2-3 weeks to be made and sent

items That do not state personalisation is included in the product description will NOT have a name or intial added if requested.

Items that DO have the option to be personalised will say in the description that you can leave a name in the order notes and I shall add it.

I do not except refunds on custom orders. This means anything made to order or items with a name added.

You may return items that are ready to send/Spanish or DOES NOT have an added name.
Returns MUST be sent UNWASHED In original packaging. - if I am sent back items that have been washed or marked a refund will not be provided due to the item being unable to resell.

PLEASE NOTE my items are either hand made or embroidery by myself. I will always promise you will receive a beautiful hand made item. But no item will ever be identical. No two bib or collars with printed fabric will be the same placement.

INTERNATIONAL-

Please keep in mind before purchasing internationally of custom charges.
You will be able to search your country’s rules and regulations of custom charges.
custom charges are nothing to do with me and my shop. I will not take any liability for additional charges from customs.
this is the buyers responsibility.

If you wish to ask me questions before placing a order please email - lousembroidery1@gmail.com , or you can message my instagram @lous_embroidery