shipping and returns

Orders will be sent within two days.
You should expect to receive your order within 3-5 working days.

Items that are made to order (this will be stated in the description of the item whether it’s a item ready to send or made to order) take up to 2-3 weeks to be made and sent

I do not except refunds on custom orders. This means anything made to order or items with a name added. You may return items that are ready to send - Spanish and anything that doesn’t state it’s made to order item . However returns MUST be sent UNWASHED In original packaging.

PLEASE NOTE my items are either hand made or embroidery by myself. I will always promise you will receive a beautiful hand made item. But no item will ever be identical. No two bib or collars with printed fabric will be the same placement.

INTERNATIONAL-

Please keep in mind before purchasing internationally of custom charges.
You will be able to search your country’s rules and regulations of custom charges.
custom charges are nothing to do with me and my shop. I will not take any liability for additional charges from customs.
this is the buyers responsibility.

If you wish to ask me questions before placing a order please email - lousembroidery1@gmail.com , or you can message my instagram @lous_embroidery